Customers of the Fidelity Bank at Kola bus stop, Lagos,
were shocked yesterday after the branch manager ordered the security guards to
beat up two aggrieved customers for daring to complain about the poor service
rendered to them.
According to one Olumide, who witnessed the incident, the
customers were at the bank to lodge a complaint after the bank’s ATM failed to
dispense cash to them and they were debited. He alleged that in the course of
their rant, they insulted the bank over the manner in which the issue was being
handled. The insult was said to have angered the manager who ordered their
beating within the bank premises.
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